Returns & Refunds
Thank you for shopping at DeocorZee.com. Your business is extremely important to us, that's why we offer a HASSLE-FREE 30-DAY RETURN POLICY on every product listed on our website.
If you are unsatisfied with your purchase at DecorZee.com for any reason, you have thirty (30) days to send it back for a full refund. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all product labels, tags and instructions.
HOW TO RETURN AT ITEM:
If you'd like to return an item that you purchased on our website, please use our contact page or contact us directly at firstname.lastname@example.org for instructions on processing a return. Please provide us with your NAME and ORDER NUMBER so that we can verify your purchase. We will respond to your inquiry within 24-hours.
PLEASE DO NOT send items back to the return address included on the shipping label. This is the address of our overseas warehouse and a refund will not be possible if it's NOT sent to our US-based office.
After requesting a refund, we will provide you with full instructions on how to package the item and where to send it. Any item that is not in its original condition, is damaged or missing parts will not be accepted.
RECEIVING A REFUND:
Once your item is received and inspected, we will notify you about the status of your refund by email. If your refund is approved, a credit will automatically be applied to your credit card or the original method of payment within 7 days.
Unless we made an error and sent you the wrong item, you will be responsible for return shipping charges. If the item was damaged or missing parts, we can resend the missing or damaged items at no cost.
We clearly describe each of the products on our website and provide detailed product photos. Unless we make a mistake, we only replace items if they are defective or damaged. If you accidentally ordered the wrong item, you will need to return it for a refund and place a second order for the correct item.
If you would like to cancel your order, you must submit your cancellation request within 24-hours. Any cancellation request made beyond 24-hours will be subject to a 15% re-stocking fee. If the item has already been shipped from our warehouse, it will need to be returned to our US office (after arrival) for a refund.
BULK / CUSTOM ORDERS:
All custom-made orders are non-refundable. This includes any order with a unique design that is not available on our website. Bulk orders of 5 or more units can be returned for a refund, but will be subject to a 15% re-stocking fee.
If you'd like to return an item that was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent by email.
If the item WASN'T marked as a gift, or the gift giver had the order shipped to themselves before giving it to you, the refund will be provided to the original purchaser / gift giver.